b. Service personnel and their families moving into SFA should read the guides available on the Amey website, which contains important information about the services offered and the responsibilities of customers. Added new paragraph on Introduction of Combined Accommodation Assessment System (CAAS) for service homes. If you wish to challenge or appeal against your charge as a result of the Combined Accommodation Assessment System (CAAS) then the correct procedure is set out on the CAAS challenges page on the Defence Intranet. Agility Logistics Limited (Agility) is the MOD approved service provider for removals and is part of the Global Removal Management Services (GRMS). Small text changes and replacement of PDF to reflect that as from 1 April 2018 – DIO Service Delivery Accommodation becomes DIO Accommodation. live in high quality subsidised accommodation both in UK and overseas, Once in possession of a Non-availability certificate (NAC) you will be able to advance your e-1132 or E1154 application to the DIO Substitute Accommodation team. The form will ask for your preferred accommodation, alongside details of your role, assignment, and personal details that impact your accommodation requirements and eligibility. In addition, you need to take care of: Amey has a range of customer information available on their website. Added a Coronavirus update as of 8 June 2020 and new FAQs about the Housing Recovery Plan. familiarise yourself with your new home, its fixtures, fittings and appliances, read electricity/gas meters and measure levels in oil tanks, identify who is responsible for any repair or maintenance queries, confirm that there is a valid Gas Safety Certificate in the, complete and sign the move in documentation, taking precautions to prevent damage to the, routine testing and cleaning of smoke detectors and carbon monoxide alarms, resetting of electrical trip switches due to faulty bulbs, ensuring that all repairs are reported to the relevant maintenance helpdesk as they occur, JSP 754: Recoveries from pay (available on the Defence Intranet only), Stage 1 - Submission within 28 working days of the incident, Stage 2 - Submission within 28 working days from receipt of the Stage 1 response, Stage 3 - Submission within 28 working days from receipt of the Stage 2 response, Interactive form: by completing the stage 2 complaint form, which for security reasons is only available on the, why you are not happy with the result of your stage 1 complaint, what desired outcome or remedy you are seeking, RAF Community Support Officer or Unit Families Officer. Accommodation – UK and Overseas. Service personnel can copy and paste the following URL into your browser address bar when logged on to the Defence Intranet: If you are dissatisfied with our service please call the Amey Helpdesk on 0800 707 6000 or visit the Amey website. Service family accommodation in Buckinghamshire (MOD/Crown Copyright). DIO can take these directly from the pay of serving personnel. Added links to Service family accommodation maintenance guide, customer guides and Service family accommodation factsheets. For reporting faults to substitute properties, you can telephone 0800 032 4547 or email repairs.enquiry@mearsgroup.co.uk. Added paragraph DIOI/SFA customer charter paragraph. You can call them on Freephone: 0800 707 6000 Select Option 3 (for calls made within the UK, mobile users may incur charges) or using the alternative telephone number: 0151 728 1630, Or you can email the team: occupancyservices@ameydefenceservices.co.uk, For more information about the SFA application process, please visit the Amey website. To access the dedicated CAAS Intranet page, copy and paste the following URL into your browser address bar when logged on to the Defence Intranet: Alternative telephone: 0151 728 1630. Once your soldier is a veteran, and out of Service accommodation, you are responsible for sourcing your own housing, either by purchasing your own home or by renting accommodation privately or via Local Authorities. 3.Letter: by writing to the DIO Customer Service Team setting out your stage 2 complaint ensuring you include the information highlighted above. All service personnel who have access to the Defence Intranet are expected to complete their application online using the e-1132 form. In 2008, AFF wrote to the Welsh Assembly to highlight the anomaly between the Welsh position on Council Tax discounts for Army personnel and the English and Scottish positions, where the 50% discount was already granted. DIO accommodation customer satisfaction tracker survey. Updated Making a complaint/customer services section. Accepting complaints outside of these timings will be assessed on a case-by-case basis. Emerson’s Green (Bristol), Long Ashton (Bristol), Stoke Park (Bristol), Paxcroft Mead (Trowbridge), , Trowbridge, Seafield Park (Fareham) , Paisley, Dreghorn and Longstone (Edinburgh), Brize Norton, includes Carterton/Witney/North Leigh, Darlington, includes West Park/Devonshire Court, Gloucester: includes Tewkesbury, Kingsway, Hucclecote, Salisbury: includes Amesbury, east Anton, Tidworth, Andover, Saxon Rise, Collingbourne, Archers Gate, Saxon Gate, customer Service Advisors for Amey, Mears and other providers will continue to ask callers if they, or anyone living at their property, has or may have the virus and/or is undergoing a period of self-isolation, should an appointment be arranged, please notify us immediately if any household members are subsequently required to self-isolate so we can ensure operatives do not visit your, industry partner personnel attending appointments will still call ahead to ask occupants if they, or anyone living at the property has or may have the virus, and/or is undergoing a period of self-isolation, industry partners attending appointments in your home will apply Covid Safe working practices and maintain social distancing protocols in line with the latest Government guidelines, where occupants are self-isolating, operatives will not enter a property to undertake planned or non-critical reactive maintenance or Move In/Out tasks for a period of 10 days from the first day symptoms started or until such time it is confirmed that there is no longer a risk, where occupants are self-isolating, operatives will attempt to resolve critical tasks with occupants over the telephone. 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