Skip to main content. Mortgage Intermediary Barclays Green Home Mortgages Our innovative Green Home Mortgage rewards customers who are buying an energy-efficient new-build home directly from the builder or developer Service levels. Customer Site. Lines are open 8am to 6pm Monday to Friday. There are several types of surveys offering different levels of property inspection: RICS Condition Report – the most basic type of survey; RICS HomeBuyer Report – a more detailed inspection of the inside and outside of the property; RICS Building Survey – the most comprehensive type of survey Mon-Fri 9am-6pm 0800 111 020. broker.queries@kensingtonmortgages.co.uk. Service levels* (last updated 10 May 2021) Application Type; Standard (non-refer cases) Refer cases** Average number of working days for initial assessment : 5 days* 4 days* DIP refer status reviewed within: N/A: 1 day* Average number of working days for document processing: 6 days * Valuations booked and carried out*** 6 days * Registered Office: 30 St Vincent Place, Glasgow G1 2HL. New 90% LTV exclusive and selected product withdrawals. Residential purchases, remortgages, and secured business loans available through intermediaries. In a nutshell, competitive rates, in-app tracking for customers and turnaround times that can leave high street banks in the dust. Payments submitted via HSBCnet’s File Upload service: Instruction Level Authorisation payment files that contain the same Intermediary bank and Beneficiary bank identifier will be rejected from 10 September. Updated: 28/04/2021 at 10:00am . Welcome to the Accord Mortgages for intermediaries website. 22nd April 2021. The information contained within this section is for use by mortgage intermediaries authorised by the FCA. If you need to get in touch call the Intermediary Support Team on 0345 845 0110. If you’ve already registered for our Intermediary Hub, log in and start an online chat with us between 8am and 6pm from Monday to Friday. Web chat and FAQs. You can also access our FAQs This site is intended for UK residents (who are intermediaries of the Bank) unless otherwise stated. HSBC commissioned this article as part of our Beyond Banking initiative. That's why we have a dedictaed Intermediary Support Team who can offer support with decisions in principle, product transfers, further advances and transfer of equity applications. Our current national service levels - Last updated 10/05/2021. Select Option 1, and then: For Intermediaries only - Back to Customer site. Clydesdale Bank PLC Registered in Scotland (Number SC001111). 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