Key Topics: Booking a Vacation Rental House Cleaning Cancellation Policies Beaches Updated 5/30/2020 6:16 AM With all the uncertainty caused by COVID-19, many travelers are seeking some clarity regarding Nantucket … When this ticket cannot be accepted for passage, it may be redeemed with one year. COUPON (0 seconds ago) Terminal Locations. Steamship Authority General Manager Robert Davis said in a statement that the study would help the agency. We provide airport transportation to & from Boston Logan, Providence TF Green, Barnstable’s Municipal Airport in Hyannis, New York, New York and service all Ports in Hyannis, Harwich Port, Woods Hole, Boston, Connecticut, Rhode Island, and New York and EVERYWHERE IN BETWEEN. In that case, other vehicles with reservations may be bumped from their reserved trips in order to accommodate the ambulance or customer needing to travel on an … It's imperative that the Steamship hang onto boats like the Governor to operate in these kind of storms - which with global warming and corresponding climate change, will only get more and more frequent. The same year, the company built a terminal near the rail station and renamed itself the Nantucket and Cape Cod Steamboat Company. SSA senior managers also found themselves explaining the cancellation policy for … High winds caused the Steamship Authority to cancel ferry service to and from Nantucket on Thursday. You can make car ferry reservations online at the Steamship Authority or by calling them directly at (508) 477-8600. Meeting on the Vineyard Tuesday, Steamship Authority governors voted unanimously to approve a 2020 operating budget that raises vehicle and long-term parking rates beginning Jan. 4. Boat crew must set the example and wear masks consistently. Enjoy these creative and beautiful shots provided by Martha's Vineyard resident, Guinevere Cramer. The Steamship Authority’s vehicle reservation wait list utilizes a computerized search for space based on cancellations or changes. The Governor is my favorite boat for that very reason! Steamship Authority personnel have a duty to protect passengers. By Car; By Bus; Vineyard Haven. See more of Steamship Authority on Facebook. Requests are honored on a first-come, first-served basis, and changes are updated automatically. You can drive your car to Martha's Vineyard from mainland Massachusetts by taking the 45-minute Steamship Authority ferry from Woods Hole, Falmouth to Vineyard Haven. Unveiled in Falmouth early this month, the conceptual design from BIA Studio replaces a widely reviled two-story, multi-purpose structure with a single-story one, accompanied by a nearby utility building. The top of the child’s head must be at least 1 inch below the child restraint seat back. Be glad that you don't live here because in the summer we're lucky to get a reservation at all. All refunds subject to a 20% cancellation fee. 60 0 obj <> endobj This charge will be processed on credit card given at time of reservation. Woods Hole. Steamship Authority; Black Falcon Cruise; Island Queen Falmouth; Freedom Cruise-Nantucket; More. No one knows if they might have got infected since the last time they were tested. h�bbd``b`�$��Xˀ�-�`]$X�@D(�[bM_@� @�y.H������zb���0�o8����X�D=�F��@#��C_ ��U We were told both by terminal agent and by a phone reservation agent that the booking was essentially kaput and needed to be rebooked or refunded....no priority standby, no standby period....call or go online and try to make a new reservation along with hundreds of others....What did we do? Hundreds of travelers were stranded on both sides of the Sound at the start of a holiday weekend. 86 0 obj <>/Filter/FlateDecode/ID[<3AF34C3B255A2D48B7E705E60C7D9133><1430F4C721EE264E975F492CE41369A0>]/Index[60 40]/Info 59 0 R/Length 106/Prev 43612/Root 61 0 R/Size 100/Type/XRef/W[1 2 1]>>stream The child must be between 19 to 37 inches tall. “We do not target vehicles.”. Consultants found that the ferry service's safety policies could be improved beyond the minimum required by the U.S. Coast Guard. I recognize that it is extremely difficult dealing with weather problems on a busy weekend. Look to your left (towards the water) and you will see a very large flag, that is the Steamship Authority and Police Station. Cancellation notice must be received by the Auth ority at least 14 days in advance of the departure (or at least 24 hours in advance of the scheduled departure for a 20ft or greater . The Steamship Authority had to cancel several ferries Tuesday after experiencing mechanical issues. Home; Covid-19; Rates; Fleet; Passenger Page. The Steamship Authority's roots trace back to the 1833-established Nantucket Steamboat Company.. Demand for regular steamship service between Cape Cod and Nantucket increased following the opening of the Cape Cod Railroad's Hyannisport station in 1854. Oh, and sorry, nothing available Saturday and Sunday. The safety of passengers and crew is the paramount factor and the skipper has to decide as well as the management. www.steamshipauthority.com. The wait list system continues to check up to up until the date you want to travel. We called over 30 times on Friday and Saturday morning. “This is the first time in my experience, which is long, that I can remember the Steamship making any kind of concession and listening to the Vineyard and Woods Hole,” she said. 99 0 obj <>stream Ferry service to the Vineyard was suspended last Thursday and Friday when a three-day northeaster lashed the two Islands. We are across the street from the ticket office. commercial vehicle reservation). Thanks Guin for allowing us to share these images! The monthly board meeting was held at the Martha’s Vineyard Film Center in Vineyard Haven. We offer services 24 hours a day, 7 days a week. 134 people follow this. But most Islanders have noticed that the same storms that have caused severe erosion and led to prime sledding conditions have halted ferry trips; the winter storm the weekend of Feb. 8 suspended ferry service from 2:30 p.m. on Friday to 6 a.m. Sunday. Related: [ Steamship Authority: Mechanical issues have forced cancellation of 500+ trips ] … “We do face a competitive market, especially on the Nantucket route,” Mr. Rozum said. The design shown is posted on the SSA website. %%EOF Deposits and payments forfeited for late arrival or early departure. h�b``�```Z� P#�0p4 �I@1�o^�Ȁ�Ӎk�X��~ʬX��7����3i�� The Steamship Authority's website is currently unavailable. Guidelines Regarding Advertising on the Steamship Authority's Facilities … Consequently, we’ve devised a flexible and fair cancellation policy which shares cancellation risk between us. The Chappy Ferry does a better job than they do - and is more reliable too! ****DO NOT Use this or any child restraint with a premature infant until after consulting your doctor. Around 11:45am Saturday, availability popped up for the 1:15 boat..hallelujah! If the ferries are cancelled for the day then a rain-check will be … endstream endobj startxref I too have been left "stranded" by the Steamship in a fall storm (a few years back around Halloween). We went on line and refreshed the page about every 10 seconds for four hours...that works out to by my calculations to 1,420 screen refreshes. Steamship Reservations; MGL - Short Term Rentals; ACK Resources. “We leave most of those decisions to the crews themselves,” Mr. Davis said. Create New Account. Each ticket sold is subject to the Authority's tariff regulations and acceptance by purchaser of the following expressed conditions: Passage may be refused at the discretion of the Authority. “Our advertising targets passengers,” Mr. Rozum said. Steamship Authority Location (508) 548-3788. Steamship Authority (Unsubsidized, pays no taxes by state mandate, regulates all other competition by 60-year-old state Enabling Act) Woods Hole to Martha’s Vineyard Distance: 7 miles Crossing time: 45 minutes One way trip for vehicle under 17’ without driver*: $81 avg. how about something logical for once. Remember the days when the boat line went on strike and fishing boats brought people, and a few supplies, back and forth.Or winters when the harbors, never mind the Sound, would almost always freeze and we'd hunker down until the breakers cut a channel for the ferrys.Those were times when you really knew you lived on an island, were happy for it and were silently proud of your resilience.Come to think of it most people couldn't afford to go off much anyway. ($11.57/mile) ***4. While the lion’s share of the increases will come from visiting motorists, Vineyard drivers will also see year-round rate hikes of $5 for their round-trip excursions off Island. You must have JavaScript enabled to use this form. When it was cancelled the only information we were given was that we had to leave the SSA lot and call reservations to rebook. With regard to Point to Point service, there is a 30 minute grace period given from the time of the initial scheduled … But please don't tell me "automobile reservations were being honored in the order they were booked." Meeting on the Vineyard Tuesday, Steamship Authority governors voted unanimously to approve a 2020 operating budget that raises vehicle and long-term parking rates beginning Jan. 4. Molly Cabral, a Vineyarder with Woods Hole roots and an outspoken critic of previous designs for the building, thanked boat line management for the turnaround. The general manager acknowledged the difficulties travelers and SSA employees faced in the aftermath of the storm that halted ferries for more than two days. In an effort to accommodate commuters, they announced that additional trips on the M/V Sankaty and the … Please read the lease carefully because it is a legal binding agreement. During public comment at the end of Tuesday’s meeting, general manager Robert Davis fielded questions about the cancellations. The customer generally will be issued a full refund less a $10.00 processing fee. Steamship Authority; Black Falcon Cruise; Island Queen Falmouth; Freedom Cruise-Nantucket; More. The cases have led to schedule changes as ships… coronavirus Apr 28, 2020 Steamship Authority Struggling Amid Pandemic For people who live on the islands, the ferry is a necessity, and the coronavirus pandemic is taking its … Many do not. Time to keep a car on the Island year round to avoid the SSA & their nonsense completely.. 5,000 passengers from 7-noon on Saturday// guess no crew member was counting .. pretty scary. A variety of factors affect the decision to run or cancel boats, Mr. Davis said, including wind direction, characteristics of specific boats and harbor conditions. Premature infants may have difficulty breathing when in sitting positions. “Many people in Falmouth have asked me to thank the Steamship Authority,” Ms. Wilson said. About See All. Log In. As part of his budget presentation, Mr. Rozum defended the boat line’s advertising program, which has come under criticism from Islanders and Falmouth residents for encouraging people to bring cars to the Vineyard. That is where we are parked. Data provided by the Steamship Authority did not specify how many of the trips this year were cancelled strictly due to weather. 4,843 check-ins. You will see a blue bus with HomeGrown Tours logo on the side. That's it I quit I can't take this anymore... What does this mean? On all reservations cancelled a minimum of 30 days prior to scheduled arrival and check in, we will refund 50% of the total gross reservation amount, so each of us shares a 50% loss. The Steamship Authority conducted internal and national searches for the four positions, according to the ferry line. “We carried 5,000 passengers out of Woods Hole Saturday before noontime,” he said, while automobile reservations were being honored in the order they were booked — though many drivers endured long and anxious waits before they could even get into line for a boat. Subscribe or become a Friend of the Vineyard Gazette and receive our free newsletters and free and discounted tickets to Gazette events along with our award-winning news and photography. The M/V Woods Hole was forced to cancel its noon departure from Hyannis, the 2:45 p.m. return from Nantucket, 5:30 p.m.departure from Hyannis and 8 p.m. return from Nantucket. Mechanical issues force Steamship Authority to cancel trips. Forgot account? Fare increases will account for $5.1 million of the SSA’s $111.6 million operating budget for the coming year, SSA treasurer Mark Rozum said. SSA senior managers also found themselves explaining the cancellation policy for ferries after last week’s storm. “They feel we’ve made a big turn on this, and it’s appreciated.”. Build another 'Islander'. Further, if you are living on or visiting an island please plan ahead and yes, maybe you won't get over but "get over it!" It marks a first for the SSA, according to marketing director Kimberlee McHugh, who said staff looked at the websites of about 50 U.S. ferry lines and found only five that offered a military discount. Pick Up Information; How Our Pick Up's Work; New Customer Registration; Kid's Safety Zone; Print a Receipt ; View/Cancel Reservation; Cancellation Policy; In-Car Dash Cams Consent; About Us; Customer Feedback; Helpful Shortcuts. In certain circumstances, an ambulance or a private vehicle may be boarded on a preferential basis, in accordance with the provisions of the Steamship Authority's Emergency Transportation Policy. Managing a boat line includes more than running the boats - it includes taking care of your customers. Union St & Water St Cape May-Lewes Ferry (State Owned) Cape May to Lewes Distance 17 miles Crossing time: 85 … If you aren't a mariner with some seamanship skills, you would be better to keep quiet and don't criticize what you know nothing about. Fewer than a dozen members of the public attended. We are working to resolve the issue as quickly as possible. Without notice, the Authority may cancel a sailing. Community See All. Further the Coast Guard has a say. 123 people like this. (Please refer to our Customer Handbook.) The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm Reservations previously changed with less than 14 days’ notice (or with less than 24 The big vessels (MARTHA'S VINEYARD, ISLAND HOME and WOODS HOLE are unwieldy in high winds and tight operating conditions because they have so much windage -- those slab sided multi decks, or the WOODS HOLE's design which must act like a spinnaker in some winds. I also cannot believe the SSA said "reservations were honored in the order they were booked". Vessels run according to weather conditions as well as the handling characteristics of each vessel. We were waiting for the 10:45 Friday morning in Woods Hole. The $1.3 million advertising budget, which will not increase in 2020, is split three ways, he said: between the M/V Iyanough’s high-speed service between Hyannis and Nantucket, the traditional Nantucket route, and the Martha’s Vineyard route, which accounts for about $500,000 of the total. Falmouth governor Kathryn Wilson said her constituents were also enthusiastic about the new direction. Contact Steamship Authority on Messenger . For example, he said some boats still on moorings in Vineyard Haven harbor swung perilously close to the ferry’s approaches during the recent northeaster, and because of the many variables, there’s no hard and fast rule travelers can count on to know whether or not the boats will run. “I hope this adds a precedent for the rest of the ferry companies to take heed,” said board chairman Robert Jones, identifying himself as a Vietnam veteran. Ferry Policies, Forms & Information | The Steamship Authority. They need to find a better solution to operate in rough weather. endstream endobj 61 0 obj <. Read on to discover everything you need to know about driving to Martha's Vineyard from mainland Massachusetts, including ferry crossing information … -Cancellation Policy If reservation is canceled twenty (24) hours or less of (Weddings and Proms) - from the date of original service, there is a full charge of either flat rate quoted or total of minimum hours reserved for. “We’re hoping it will open up some additional views of the harbor,” Mr. Davis said. Please read below the Crocker Inn cancellation policy: For deposit refund, cancellations must be made 30 days prior to date of arrival. As a public transport operator, they should be doing everything in their power to run in all kinds of weather. . Home; Covid-19; Rates; Fleet; Passenger Page. In other business Tuesday, governors voted unanimously to offer free passenger travel on Veterans Day, Nov. 11, to all military veterans and active duty service members with valid military identification. Not Now. Mechanical issues on two different Steamship Authority vessels led to the cancellation and delay of round trips on the Vineyard route Tuesday, forcing the boat line to shuffle ferries as both the M/V Nantucket and its replacement, the M/V Woods Hole, experienced dockside problems. SSA governors meet next on Nov. 19 in Falmouth. “We just don’t have the real estate to stage that many vehicles,” Mr. Davis said. or. ACK Resources; Nantucket Beaches ; Inky Mirror Highlights; Travel To Nantucket During Covid-19 crisis. SSA general manager Robert Davis also said next month’s meeting will include a full presentation of a new design for the boat line’s permanent ticket office in Woods Hole. HYANNIS - Windy weather from an offshore storm disrupted local Hyannis/Nantucket ferry schedules today, as the Steamship Authority continues to cancel ferry trips. Other services include: If the boats aren't running you should be thanking your lucky stars because that means that safe operation is being observed. Once you’ve chosen a rental property, we’ll prepare the lease agreement and send it along for your review. The troublesome Sankaty went into service last Friday, March 25, becoming the Steamship Authority’s... At last, the namesake ferry of Martha’s Vineyard and the newest addition to the Steamship Authority... a three-day northeaster lashed the two Islands, Falmouth Residents Sound Off on Early Freight Ferry, Woods Hole Change Orders Continue to Rankle SSA Governors, State Senator Files Bill to Dilute Island Control of SSA. 1 Cowdry Road (2,397.20 mi) Woods Hole, MA, MA 02543. In situations like this, the SSA must come up with some plan for rebooking cancelled reservations, whether priority is given by booking date, by reservation date and time, by time of rebooking request, or whatever, but to cast everyone adrift is unconscionable. Carrying capacity may also be reached before sailing time. Pick Up Information; How Our Pick Up's Work; New Customer Registration; Kid's Safety Zone; Print a Receipt ; View/Cancel Reservation; Cancellation Policy; In-Car Dash Cams Consent; About Us; Customer Feedback; Helpful Shortcuts. We had Friday reservations that were subject to a cancelled boat. “It’s really a wonderful thing.”. This makes policies and rules unconvincing. . After a number of attempts we got through and talked to a clerk who had no information at all except that we could rebook. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm We apologize for the inconvenience and will provide an update prior to 9 a.m. — Steamship Authority (@SteamshipMA) January 21, 2020 %PDF-1.5 %���� 0 We realize that in situations like this, not everyone is going to be pleased, that we're all going to be inconvenienced or worse. STORM CANCELLATION POLICY: Cancellations due to weather are only allowed when the Steamship Authority ferry service from Woods Hole is cancelled for the entire day. … As a frequent rider on our ferries, these images truly depict "island life". The Steamship Authority said 23 people were being administered tests by Cape Cod Healthcare after it learned of the two cases on Friday and Saturday, respectively. What to Expect When Making Your Vacation Plans. 1 Cowdry Road Woods Hole, MA 02543 (508) 548-3788 (508) 457-5867 TTY Directions. This is not the first time this has happened, and the SSA still seems to have no plan for communicating with customers in person or electronically. However the SSA appears to have no policy or plan at all for handling customers on cancelled trips. If your plans change, it is important to cancel your wait list request to avoid any unwanted changes or … Even the much reviled airlines have plans to rebook travelers on cancelled flights....And why in heaven, did the Island Home make the 1:15 Saturday run without employing the lift ramps when so many needed to get to or off the island? Steamship Authority officials have said that they would not be able to cancel it, citing delays in shipments to the Vineyard and a negative impact on the Vineyard's tourist economy. Get Directions. By the way, the ISLANDER had her m,maneuverability issues -- perhaps the vessel most likely to handle well is the GOVERNOR (I have no basis except the knowledge that she doesn't have the windage issues). "while automobile reservations were being honored in the order they were booked." The Lease Process . �;z ��M��B3� i&��O!|�R���+M��� aY� All reservation activity is on hold until 9 a.m. EST. They were booked back in January. Two Steamship Authority vessels were temporarily taken out of service after a second employee tested positive for the COVID-19 virus, the quasi-public agency announced Sunday. The Steamship Authority Ferry is considered the life line to the island and if the ferry is operating, cancellations due to weather concerns will not be honored. As before, it is too bad that the weather spoiled folks travel (this happened last year as well) but as before, get over it. Speaking of airlines - note that Jet Blue continued to run its Boston and NY flights on Thursday and Friday. Even in the winter it can be a challenge. Tickets cost $110 to $220 per car plus $17 for passengers for a return trip. 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